Refund policy
Return & Refund Policy
Effective Date: July 2026
At Jommso, customer satisfaction is important to us. We want every customer to have a positive shopping experience. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, refunds, and exchanges for purchases made through jommso.com.
By placing an order with Jommso, you agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return within 30 days after receiving the order if the product meets the return requirements stated below.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include original packaging, labels, and any included accessories.
- The return request must be submitted within 30 days of delivery.
- Customers must provide valid order information and purchase details.
For hygiene reasons, socks and other personal-use products that have been worn, washed, damaged, or altered cannot be returned or exchanged unless the item is defective or was received incorrectly.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been worn, washed, or used
- Items without original packaging or tags
- Products damaged due to improper use or handling
- Items returned after the 30-day return period
- Clearance or final sale items, if clearly marked as non-returnable
If a returned item does not meet the return requirements, Jommso reserves the right to refuse the return or refund request.
3. Return Request Process
To request a return, please follow these steps:
- Contact our customer support team with your order number and reason for the return.
- Provide photos or additional information if the item is damaged, defective, or incorrect.
- Wait for our customer service team to review and approve your return request.
- After approval, we will provide return instructions.
Please do not send products back before receiving return authorization from Jommso. Unauthorized returns may not be accepted.
4. Return Processing Time
Once we receive your return request:
- Return request review time: 1–3 business days
- Inspection time after receiving returned items: 3–5 business days
- Refund processing time after approval: 3–7 business days
Refund processing times may vary depending on your payment provider or financial institution.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product received is defective.
- The wrong product was shipped.
- The item was damaged during delivery.
For approved returns caused by customer preference, incorrect size selection, or other non-defective reasons, the customer is responsible for the return shipping fee.
Jommso recommends using a trackable shipping service when returning products. We are not responsible for packages lost during return transportation.
6. Refund Policy
After receiving and inspecting the returned item, Jommso will notify you regarding the refund approval status.
If approved:
- The refund will be issued to the original payment method.
- The refunded amount will include the eligible product purchase price.
- Original shipping fees are generally non-refundable unless the return is caused by an error on our part or a defective product.
Please allow additional time for your bank or payment provider to complete the refund transaction.
7. Exchanges Policy
Jommso accepts exchanges for eligible products under the following conditions:
- The item received is defective.
- The wrong item, size, or style was shipped.
- The product has a quality issue confirmed by our customer service team.
To request an exchange:
- Contact Jommso Customer Support within 30 days after delivery.
- Provide your order number and details of the exchange request.
- Provide photos if the item is damaged or incorrect.
- Wait for exchange approval and instructions from our team.
After the returned item is received and inspected, we will arrange a replacement product if the exchange request is approved.
8. Exchange Processing Time
Exchange requests are processed as follows:
- Exchange request review: 1–3 business days
- Return item inspection: 3–5 business days after arrival
- Replacement shipment preparation: 1–3 business days after approval
- Replacement delivery time: 7–15 business days depending on the shipping location
Customers will receive updated shipping information once the replacement order has been shipped.
9. Restocking Fee
Jommso does not charge a restocking fee for:
- Defective products
- Incorrect items shipped by Jommso
- Items damaged during delivery
For approved returns caused by customer preference, incorrect ordering, or other non-quality-related reasons, a restocking fee of up to 15% of the product price may apply if returned items require additional handling, inspection, repackaging, or processing.
Any applicable restocking fee will be communicated before the refund is finalized.
10. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos showing the problem
After reviewing your request, Jommso will provide an appropriate solution, which may include a replacement, refund, or other assistance.
11. Order Cancellation
Orders may be canceled before they enter the shipping process.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been shipped, it cannot be canceled and must follow the return process described in this policy.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or order issues, please contact our customer support team:
Jommso Customer Support
Email: contact@jommso.com
Phone: +1 (848) 256-8145
Address:
14347 Sweet Meadow Trl
Conroe, TX 77384
United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed