Refund policy

Refund Policy

At Jommso, customer satisfaction is our priority. We stand behind the quality of our products and offer a clear, transparent return policy to ensure a reliable shopping experience.

30-Day Return Window

You may request a return or exchange within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for return or refund.

Free Returns

Jommso offers free returns on eligible items. We cover the cost of return shipping for approved returns. Once your return is approved, we will provide a prepaid return shipping label at no cost to you.

  • No restocking or handling fees apply
  • Refunds cover the product purchase price only

Return Eligibility

To qualify for a return and full refund, the item must:

  • Be unused and in original condition
  • Be returned in its original packaging
  • Include all original components, accessories, and tags

Items showing signs of use, damage, tampering, or alteration may not be eligible for a refund.

How to Start a Return

  1. Contact our support team via email at contact@jommso.com
  2. Include your order number in the email
  3. Our team will review your request and respond within 24–48 hours
  4. If approved, you will receive a prepaid return shipping label via email

Returns sent without prior authorization may not be accepted.

Return Address

All approved returns should be sent to:

Jommso Returns
1500 Piney Green Rd
Jacksonville, NC 28546
United States

Use this address only after receiving return authorization.

Refund Processing

Once your return is received and inspected:

  • Refunds are issued to the original payment method
  • Allow up to 7 business days for the refund to appear, depending on your bank or payment provider

Contact Information

For return requests or questions regarding this policy:

Business Name: Jommso
Address: 1500 Piney Green Rd, Jacksonville, NC 28546, United States
Phone: +1 848-256-8145
Email: contact@jommso.com
Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (US Time)

We respond to all inquiries within 1 business day.