Refund policy

Return & Refund Policy

Effective Date: July 2026

At Jommso, customer satisfaction is important to us. We want every customer to have a positive and reliable shopping experience. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, refunds, and exchanges for purchases made through jommso.com.

By placing an order with Jommso, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 days after receiving the order if the product meets the return requirements listed below.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must include its original packaging, labels, tags, and any included accessories.

  • The return request must be submitted within 30 days of delivery.

  • Customers must provide valid order information and purchase details.

Items that have been used, worn, washed, damaged, altered, or otherwise changed from their original condition may not be eligible for return unless the product is defective or was received incorrectly.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been worn, washed, or used

  • Items without original packaging, labels, or tags

  • Products damaged due to improper use, handling, or storage

  • Items returned after the 30-day return period

  • Clearance or final sale items when clearly marked as non-returnable

  • Personalized, customized, or made-to-order products, where applicable

If a returned item does not meet the return requirements, Jommso reserves the right to refuse the return or refund request.

3. Return Request Process

To request a return, please follow these steps:

  1. Contact Jommso Customer Support with your order number and reason for the return.

  2. Provide photos or other relevant information if the item is damaged, defective, or incorrect.

  3. Wait for our customer service team to review and approve your return request.

  4. After approval, we will provide return instructions.

Please do not send products back before receiving return authorization from Jommso. Unauthorized returns may be refused or may result in processing delays.

4. Return Processing Time

Once a return request is received:

  • Return request review: 1–3 business days

  • Inspection after the returned item is received: 3–5 business days

  • Refund processing after approval: 3–7 business days

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product received is defective

  • The wrong product was shipped

  • The item was damaged during delivery due to circumstances attributable to Jommso or the carrier

For approved returns caused by customer preference, incorrect ordering, size selection, or other non-defective reasons, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service when returning products. Jommso is not responsible for return packages that are lost or damaged before reaching us.

6. Refund Policy

After receiving and inspecting the returned item, Jommso will notify you regarding the status of your refund.

If the refund is approved:

  • The refund will be issued to the original payment method used for the order.

  • The refundable amount will generally include the eligible product purchase price.

  • Original shipping fees are generally non-refundable unless the return resulted from a defective product, incorrect item, or error on our part.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Exchanges

Jommso may accept exchanges for eligible products under circumstances including:

  • The item received is defective

  • The wrong item, size, style, or variation was shipped

  • The product has a confirmed quality issue

To request an exchange:

  1. Contact Jommso Customer Support within 30 days of delivery.

  2. Provide your order number and details regarding the requested exchange.

  3. Provide photos or supporting information if the product is damaged, defective, or incorrect.

  4. Wait for exchange approval and instructions from our team.

Once the returned item has been received and inspected, we will arrange a replacement if the exchange request is approved and the replacement item is available.

8. Exchange Processing Time

Exchange requests are generally processed according to the following timeline:

  • Exchange request review: 1–3 business days

  • Returned item inspection: 3–5 business days after arrival

  • Replacement preparation: 1–3 business days after approval

  • Replacement delivery: approximately 7–15 business days, depending on destination and carrier conditions

Customers will receive updated tracking information once the replacement order has been shipped.

9. Restocking Fee

Jommso does not charge a restocking fee for:

  • Defective products

  • Incorrect items shipped by Jommso

  • Items damaged during delivery due to circumstances attributable to Jommso or the carrier

For approved returns caused by customer preference, incorrect ordering, or other non-quality-related reasons, a restocking fee of up to 15% of the product price may apply if the returned product requires additional inspection, handling, repackaging, or processing.

Any applicable restocking fee will be deducted from the eligible refund amount.

10. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and the problem

  • Photos of the packaging, when relevant

After reviewing the information provided, Jommso may offer an appropriate solution, which may include a replacement, refund, store credit, or other reasonable resolution depending on the circumstances.

11. Order Cancellation

Orders may be canceled before they enter the shipping process.

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee that a cancellation request can be completed once processing has begun.

Once an order has shipped, it cannot be canceled and must follow the return procedure described in this policy.

12. Refused or Undeliverable Packages

If an order is returned to Jommso because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address provided by the customer, shipping costs and other applicable processing expenses may be deducted from the refund.

Additional shipping charges may apply if the customer requests the order to be shipped again.

13. Contact Us

If you have any questions regarding returns, refunds, exchanges, or order issues, please contact us:

Jommso Customer Support

Email: contact@jommso.com
Phone: +1 848-256-8145

Address:
Jommso
1681 Magnolia View Pl
Norcross, GA 30093
United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: Closed