Shipping Policy

Effective Date: July 2026

Thank you for choosing Jommso. We are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains our shipping area, processing times, delivery estimates, shipping fees, tracking information, and other important details regarding your order.

By placing an order on jommso.com, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Shipping Area

Jommso currently ships within the United States only.

We do not offer international shipping at this time. Orders with shipping addresses outside the United States cannot currently be processed.

If international shipping becomes available in the future, applicable shipping methods, delivery estimates, fees, duties, and customs requirements will be updated accordingly.

2. Order Processing Time

All orders are processed after successful payment confirmation.

Order Processing Time:
1–3 business days

During this period, we verify order information, prepare your products, and arrange shipment.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

3. Order Cut-Off Time

Jommso follows the order cut-off time below:

Order Cut-Off Time: 2:00 PM Eastern Time (ET)

• Orders placed before 2:00 PM ET on business days may begin processing the same business day.

• Orders placed after 2:00 PM ET will begin processing on the following business day.

• Orders placed on weekends or U.S. public holidays will begin processing on the next available business day.

Processing times are estimates and may vary during periods of high order volume.

4. Shipping Method

Jommso orders are shipped using:

Shipping Carrier: FedEx

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Carrier availability may vary depending on the destination or other shipping circumstances.

5. Delivery Time

Estimated Delivery Time:
7–15 business days after shipment

Delivery estimates may vary depending on factors including:

• Shipping destination

• Weather conditions

• Carrier delays

• Peak shopping seasons

• Holidays

• Unexpected transportation or logistics disruptions

While we make every reasonable effort to ensure timely delivery, estimated delivery dates are not guaranteed because carrier delays and other circumstances may be outside Jommso's control.

6. Shipping Fees

Jommso provides the following standard shipping terms:

• Free Shipping: Orders of $30.00 or more qualify for free standard shipping.

• Standard Shipping: Orders under $30.00 are charged a shipping fee of $5.99.

Any applicable shipping fee will be displayed during checkout before you complete your purchase.

7. Tracking Information

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after your package has been accepted.

If you do not receive tracking information after your order has been processed and shipped, please contact Jommso Customer Support.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify the following before completing your purchase:

• Full name

• Street address and apartment or unit number, if applicable

• City and state

• ZIP code

• Email address

• Phone number

Jommso is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

9. Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us as soon as possible.

We will review the situation and, when appropriate, work with the shipping carrier to assist with the investigation.

For damaged packages, customers may be asked to provide:

• Photos of the shipping package

• Photos of the damaged product

• Order number

• Tracking information

• Other information reasonably required to investigate the issue

Please retain the original packaging until the issue has been reviewed.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend checking:

• Your mailbox

• Front door or porch

• Building reception or front desk

• Mailroom or package room

• Nearby delivery areas

• With household members or neighbors who may have accepted the package

You may also contact the shipping carrier using your tracking number.

If you are still unable to locate your package, please contact Jommso Customer Support so we can assist you with the next steps.

11. Taxes, Duties, and Customs Fees

For orders shipped within the United States:

• International customs duties and import taxes do not apply.

• Applicable sales taxes, when required, will be calculated and displayed during checkout.

Jommso does not currently offer international shipping.

If international shipping becomes available in the future, customs duties, import taxes, brokerage charges, or other destination-country fees may be the responsibility of the recipient unless otherwise stated.

12. Contact Us

If you have any questions regarding shipping, tracking, order status, or delivery, please contact us:

Jommso Customer Support

Email: contact@jommso.com
Phone: +1 848-256-8145

Address:
Jommso
1681 Magnolia View Pl
Norcross, GA 30093
United States

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday – Sunday: Closed